1,500 reviews of Mentiway: What do users say about the effectiveness of the mentoring platform?

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Over 1,500 reviews collected from users, an NPS of 49 and 98.5% positive ratings for knowledge base materials. Behind these numbers is something more important than statistics alone: the experiences of people who actually use Mentiway during mentoring programs.

For us, it is above all information aboutwhether Mentiway is an application that is useful. Does it help participants progress through the mentoring process? Does it support mentors in running sessions? Does it help mentees work on their goals? And does it actually bring structure to the program?

After collecting over 1,500 reviews the picture is quite clear. Users particularly appreciate that Mentiway organizes the entire mentoring process, gathers the most important elements in one place and gives participants concrete support in working on their goals. This is best illustrated not by the numbers themselves, but by the words of people who use the platform.

In a nutshell

• Users praise Mentiway forbringing order to the process: goals, sessions and notes in one place, which increases the effectiveness of mentoring.
• The knowledge base and tools are highly rated (98.5% positive ratings), which saves time and makes preparing for sessions easier.

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• The Mentiway platform centralizes and organizes the mentoring process: recruitment, pair matching, session planning, automated reminders and a materials repository, which helps maintain regularity and measure progress. Contact Mentiway

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• Also read related articles:
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  • The impact of mentoring on an organization: what does a mentoring program really give a company?
  • Mentoring programs in large companies – 7 case studies and examples of mentoring outcomes

1,500 reviews are more than just a number

In the case of a mentoring platform, the number of users alone doesn’t tell the whole story. You can have thousands of people who have logged into the system, but that doesn’t mean the platform is actually helping them with mentoring. That’s why user feedback is so important to us.

More than 1,500 reviews allow us to see Mentiway from the perspective of people who use the platform as mentors and mentees. They are the ones who know whether it’s easy to find the materials needed, whether the platform helps prepare for sessions, whether reminders actually support regularity, and whether the whole solution makes running a program easier.

One of the metrics that helps summarize this feedback is NPS (Net Promoter Score). Currently, Mentiway’s NPS is 49 points on a scale from -100 to +100. Importantly, over the last six months this score has risen to 55 points.

However, we do not treat NPS as the sole answer to the question of the platform’s quality. It is rather one piece of a larger puzzle. Equally important are specific comments and the recurring observations within them. Those are the most interesting — we present a few of them below.

“Mentiway does a great job of structuring the entire mentoring process”

Mentoring is, by definition, based on a relationship between two people. However, even the best relationship may need structure: goals, a meeting plan, materials, notes, or a way to monitor progress.

One of the people using Mentiway wrote:

“Mentiway does a great job of organizing the entire mentoring process. Without a platform like this, there would probably be chaos.” – Kacper, Mentee

This sentence clearly illustrates one of the platform’s main values. Mentiway is not meant to replace the relationship between a mentor and a mentee. It is meant to help create a framework for that relationship, in which it is easier to work on concrete goals.

Users point, among other things, to the ability to organize sessions, work with goals, keep notes, and plan next steps. One review describes the platform as the “skeleton” or “foundation” of the process, while another notes that it helps to “keep the process in check.”

This is especially important when the mentoring program includes a larger number of pairs. The organizer is then unable to manually keep track of every goal, every session and every next step.

“It’s easier to stay organized and focus on what is most important in mentoring”

A second strong motive is bringing the entire process together in one place. The session calendar, goals, materials, notes and program information do not have to be scattered across several tools.

One of the mentors put it this way:

“Mentiway makes it easier to organize the mentoring process (…). Thanks to that, it’s easier to stay organized and focus on what matters most in mentoring.” – Asia, Mentor

The word “organization” appears very often in the feedback. Not because users need another administrative tool. Quite the opposite. The point is that organizational matters should not take precedence over the mentoring relationship itself.

If goals, sessions, materials and next steps are available in one place, participants can devote more attention to what they are actually working on.

Knowledge base used by all users

One of the highest-rated elements of Mentiway is also the knowledge base and ready-made tools for mentoring. Here we have a very specific number: 98.5% positive ratings of the materials in the knowledge base.

In this case the number alone does not say everything. Feedback indicates that users appreciate primarily the practical nature of the materials. They use them before a session, look to them for inspiration for the conversation, or employ specific tools while working with a mentee.

One of the mentors described the knowledge base as “well-prepared and very practical”, emphasizing that she also uses it as inspiration before meetings. Other feedback notes that the base can be particularly helpful for people starting out in mentoring, while more experienced mentors find it useful for organizing their existing knowledge.

This shows that the knowledge base serves a somewhat different role at Mentiway than a classic materials library. It helps you find, at the right moment, something that will help prepare the next session or better lead a specific conversation.

“Less time on organization, more time for mentoring”

Reviews also mention a very practical benefit: time savings. Mentors often run mentoring alongside their main work. They don’t always have time before each session to search for exercises, create a conversation structure, or prepare materials themselves.

A ready structure and a toolkit can therefore reduce the time needed for preparation. One user noted that the platform’s materials and structure “significantly save time” required to prepare for sessions. This leads to a simple conclusion: the less time spent building the process from scratch, the more can be devoted to the relationship itself and to working on the mentee’s goals.

Mentiway helps maintain regularity

One of the challenges of mentoring is not the start of the program itself, but maintaining its rhythm. The first session usually takes place without problems. It’s harder to ensure subsequent meetings, to return to agreed goals, and to remember to summarize earlier agreements.

Users note that features such as reminders, goals, a collaboration plan, or next steps help maintain regularity.

One review mentions that reminders provide greater assurance that no session will be missed. Another user lists planning, contracts, goals, and a collaboration plan as elements that help systematize the whole process. This may seem like a small detail, but in a longer mentoring program it matters.

Mentoring functions as a process, not as a series of random conversations. Therefore anything that helps keep the rhythm and remember the next steps can support its effectiveness.

“I didn’t know what an effective mentoring process should look like”

An interesting conclusion from the feedback also concerns people who are just beginning their mentoring journey. Not every mentor has several mentoring programs behind them. Not every mentee knows how to properly define a goal or prepare for the first session.

One review shows that Mentiway can serve as a kind of guide here. The user indicated that they previously didn’t know what an effective mentoring process should look like, and the app helped them go through it step by step, organize goals and identify the right areas for development.

This is also important from the organization’s perspective. If a company, university or foundation wants to launch a mentoring program, it cannot assume that all participants have the same level of experience.

The platform can therefore not only organize the program, but also help participants learn how to use it.

What do 1,500 reviews tell us about Mentiway’s usefulness?

After analyzing the reviews, we can identify several areas that recur particularly often. Mentiway is appreciated for:

1. Structuring the process: users point to the structure, goals, sessions and next steps.
2. Keeping everything in one place: this makes it easier to find the information and materials needed during the program.
3. Practical support for mentors and mentees: the knowledge base and ready-made tools help prepare for sessions and work on goals.
4. Time savings: participants don’t have to build the entire process from scratch.
5. Regularity and engagement: reminders, goals and a collaboration plan help maintain the program’s rhythm.
6. Support for less experienced participants: the platform guides participants through each step of the process.

And perhaps this is the most important conclusion from 1,500 reviews: users point to very specific elements that help them better navigate the mentoring process.

Is Mentiway effective? Key user feedback

The effectiveness of a mentoring platform is hard to reduce to a single number. We can measure NPS, the number of active users, the number of sessions, or the rating of individual features. All of these data are important, but only by combining them with qualitative feedback can you see a fuller picture.

Therefore 1500 reviews are for us primarily a source of knowledge about users’ experience. An NPS of 49 indicates willingness to recommend Mentiway. The increase of the score to 55 points in the last six months shows the direction of change. 98.5% positive ratings of the knowledge base indicate how the materials are perceived.

We develop Mentiway based on how people use it

Every additional review is for us not only an evaluation of the product but also a clue about what works, what can be improved, and what users need at different stages of mentoring. A mentoring platform cannot be created solely from the program organizer’s perspective.

The application must also respond to the needs of someone who is preparing for their first session. A mentor looking for a good tool to work with. A mentee who wants to organize their goals. And an organizer who has to run a program for dozens or even hundreds of people.

1500 reviews give us the opportunity to listen to all those perspectives. Therefore we treat this result not as the finish line but as another checkpoint. The more we know about how people use Mentiway, the better we can develop a tool that has one basic goal: to help organizations run an orderly, engaging, and effective mentoring process.

FAQ: How does Mentiway work?

How many reviews has Mentiway collected?

Mentiway has surpassed 1500 reviews collected from platform users.

What is Mentiway’s NPS?

Mentiway’s current NPS is 49 points on a scale from -100 to +100. In the last six months the metric has risen to 55 points.

What do users appreciate most about Mentiway?

In reviews the most common points are: organizing the mentoring process, bringing the key elements together in one place, a knowledge base and ready-to-use tools, time savings, and support in maintaining the program’s regularity.

How do users rate the Mentiway knowledge base?

Materials in the knowledge base receive 98.5% positive ratings. Users note their practical nature, usefulness for session preparation, and value for both novice and experienced mentors.

Does Mentiway help people participating in mentoring for the first time?

Yes. Feedback indicates the platform helps guide users through the process step by step, organize goals, and identify areas for development.

Does NPS show the effectiveness of a mentoring program?

NPS shows users’ willingness to recommend the product, so it is one of the user experience metrics. It should not be treated as the only measure of a mentoring program’s effectiveness. It is worth analyzing it together with participant feedback, goal achievement, engagement, and other program metrics.